Karen R. (Sousa) Speer RN, PMP
3947 Mudcut Road, Marion, NC 28752       
828-925-4444    
karenrspeer@gmail.com

 

SUMMARY OF QUALIFICATIONS

Registered nurse with experience in Emergency Medicine and Oncology and Clinical Information System Implementations.

 

Project Management Professional (PMP) providing program management for complex implementations of EHRs, case management, risk management and quality improvement modules for large profit and not-for-profit healthcare organizations. Program management includes monitoring and managing P&L statements by maintaining implementation schedules and effectively directing resources toward the most profitable scenarios.

 

Previous leadership positions with McKesson and Surgical Information Systems included employee recruitment, training, performance evaluation, promotion, retention and termination activities for teams of up to 60 individuals. Development and negotiations of Service Level Agreements (SLA's), Statements of Work (SOW's), and business proposals were a key aspect of those roles as well as oversight of highly visible, complex external client executive level engagements.

Skilled at change methodology development with supporting documentation to achieve standardization and efficiencies within an organization. Developed a barcode validation methodology resulting in an annual savings to a previous employer of $495K.

Sr. Project Manager, Caradigm, LLC, Redmond, WA

06/2015 – 08/2018       

  • Program manager for multi-phase implementation of case management, risk management and quality improvement modules for large not-for-profit healthcare organizations.

  • Created methodology and supporting documentation to achieve standardization and efficiencies within the services organization.

  • Develop client facing documentation such as executive status reports, statements of work (SOW's), change orders, project plans and charters.

  • Daptiv project schedule and time entry subject matter expert. Primary PM Resource to model, test, document and education peers on new functionality within the system.

Director, Client Services, Surgical Information Systems, Alpharetta, GA 10/2011 – 06/2015       

  • Direct the analysis of clinical/healthcare business problems to be solved with clients via automated systems and/or business processes

  • Manage highly visible, complex external client executive level engagements

  • Assist in associate recruitment, training, performance evaluation, promotion, retention and termination activities

  • Train associates and monitor team deliverables. Assign workloads to team members, oversee daily team workflow and redirect work to meet changing client needs

  • Increased client satisfaction scores by 8% in less than 12 months through active customer visitation, proactive issue management, and consistently clear communications to our clients.

  • Develop client documentations such as Service Level Agreements (SLA's), Statements of Work (SOW's), and business proposals. Perform critical client negotiations for service contracts and costs.

  • Created Client Services Catalog for use by entire services organization.

  • Client Operations liaison for Meditech integration and implementation projects

 

Implementation Manager, McKesson Provider Technologies, Alpharetta, GA

09/1998 – 10/2011                 

  • Monitor and manage P&L statements, associated with the Nursing Solution Product line, by maintaining implementation schedules and effectively directing resources toward the most profitable scenarios

  • Create value by proactively looking for ways to reduce implementation cycle time and effectively utilize available resources

  • Responsible for management of staff who design, develop, modify, and evaluate programs, applications software, and/or services for clients

  • Pinnacle Finalist for on-boarding project resulting in $2.8 million in revenue generation and decrease in on-boarding cycle time by 50%.

  • Partners with clients and/or business users to identify, evaluate, and develop products, procedures and/or systems which are cost effective and meet business needs. Generated over $1.5M in additional service contracts during FY09 & FY10.

  • Developed, piloted and implemented Horizon Clinical Admin-Rx Certification program for McKesson Services Implementation team

 

Implementation Consultant, McKesson Provider Technologies, Alpharetta, GA

1998 – 2004               

  • Customer advocate by identifying and implementing creative solutions to difficult situations

  • Resource for internal customers, including new employees, Client Optimization and Profession Services Groups, when developing methodology for new and existing products.

  • Internal resource for product development and other divisions while estimating time and resources needed for non-traditional implementations of one or more modules

  • Team leader for Horizon Clinicals Meds/IVs Process Redesign Team and Horizon Clinicals Process Improvement Team – Keystone awards for both

 

Clinical Systems Analyst/ Emergency Department Nurse Manager, New Britain General Hospital, New Britain, CT

                       

  • Development of specialty and ancillary specific clinical information system and user interface screens

  • Twenty four hour accountability for inner-city emergency department including scheduling, performance management and evaluation of personnel.

  • Nursing focal point for the department re-engineering project including leading the selection team for the electronic information system 

  • Training and development for all new department staff

  • Creation of a cardiac monitoring education program.

 

 

EDUCATION:          Quinnipiac College, Hamden, CT

                                     Associate of Science, Nursing

  McKesson Horizon Clinicals – Horizon Infrastructure, Horizon Expert Documentation, Horizon Health Summary, Admin-Rx, Horizon Expert Plan, Horizon Perinatal Care, Horizon Connect, and Horizon Meds Manager

Surgical Information Systems – Perioperative Care, Anesthesia, Analytics

 

Licensure/certifications

Connecticut Board of Nursing License # RN E46266                                             Current

Project Management Professional Certification from Project Management Institute    2005 - present

The Complete Agile Project Manager by Project Management Institute                2016

Disney Institute –Journey to the Exceptional Client Experience                           2013

“Lead The Way” - McKesson Management Training Program – completed October 2008